We have Return Policy
Last updated: August 01, 2025
At iqosheet.com, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the procedures for returns and refunds.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unopened, and in the same condition that you received it.
- The item must be in its original packaging, with all seals intact.
- You must have the receipt or proof of purchase.
Return Process
To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with instructions on how to proceed.
- Email: iqosheet.uae@gmail.com
- WhatsApp: +971 55 560 4390
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following items:
- Opened packs of HEETS, TEREA, or any other consumable tobacco sticks.
- Any device that shows signs of use or has been tampered with.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include a replacement or a full refund.
Contact Us
If you have any questions about our Return and Refund Policy, please do not hesitate to contact us.